Inspection & Refund Timelines
Every piece returned to Twice the Charm Boutique is handled with artisan care. Here is exactly what happens from the moment your parcel arrives back at our workshop.
Disbursement Options
Select how you would like your funds returned when submitting your return request.
Have questions about an active return or custom handmade order?
Final Sale & Resizing Policy
Every piece at Twice the Charm Boutique has a story. To maintain our curated quality, hygienic standards, and fair pricing, please review our item eligibility, resizing steps, and care guidelines.
Final Sale Items
The following categories are carefully inspected before shipment and are not eligible for standard returns or refunds.
Ring Resizing & Adjustment Process
Found a ring you adore but need a custom fit? Follow our simple four-step process to adjust resizable rings and select vintage bands.
Check Sizing & Reach Out
Review our ring sizing guide or visit a local jeweler for accurate measurements, then email us with your order number and requested size.
Safe Packaging & Return
Ship your item in its original protective pouch and sturdy box with tracked shipping to our boutique studio address.
Artisan Adjustment
Our boutique bench jewelers carefully size, polish, and safety-inspect your ring within 5 to 7 business days of arrival.
Insured Return Delivery
Your perfectly fitted treasure is re-packaged with care and delivered back to your doorstep with tracking confirmation.
Clear Answers for Easy Shopping
Have questions about your order, sizing limits, or boutique credits? Explore our quick answers or reach out directly.
Return Eligibility & Process
We want you to adore every treasure from Twice the Charm Boutique. If a piece is not quite the right match, our return procedure is straightforward and simple.
14-Day Return Window
From the date your parcel is marked as delivered by the carrier.
Original Condition
Items must be unworn, undamaged, and kept in original packaging.
Safe Return Transit
Trackable shipping is recommended for secure journey back to us.
3 Simple Steps to Return
Follow this guide for a prompt exchange or refund.
Eligible for Full Return
Items eligible for return within our standard 14-day window:
- Handmade & artisan jewelry in unworn condition
- Charms, pendants & gemstone pieces with original tags
- Standard boutique gifts & accessories
Final Sale Items
Due to hygiene and personalized surprise curation:
- Mystery Jewelry Bags (curated surprise selections)
- Pierced earrings for hygienic and safety reasons
- Customized, resized, or personalized jewelry pieces