How Shipping Works
From initial preparation in our boutique workshop to arrival at your doorstep, here is a clear overview of how your orders are packaged, insured, and dispatched.
Every jewelry order is thoughtfully prepared and securely packaged for transit. Shipping insurance is purchased on all shipped orders for full coverage.
- Shipping insurance included on all shipped orders
- Carefully packaged for safe and secure transit
- Customer address accuracy verified before dispatch
We primarily ship using USPS Ground Advantage, with UPS and FedEx used when appropriate depending on the needs of the shipment.
- USPS Ground Advantage used as primary carrier
- UPS & FedEx utilized as appropriate
- Carrier transit times are estimates, not guarantees
Orders ship across the United States as well as internationally to eligible destinations. Final shipping rates and available methods are determined at checkout.
- Delivery across the U.S. and eligible global locations
- Exact shipping rates and options calculated at checkout
- Standard carrier delivery to your designated address
Primary Carriers
Twice the Charm Boutique primarily ships via USPS Ground Advantage. UPS and FedEx are also used when appropriate for specific package requirements.
Included Insurance
Shipping insurance is purchased on all shipped orders. Carrier transit times are estimates provided by postal carriers, not guaranteed delivery dates.
Address & Rates at Checkout
Customers are responsible for providing complete and accurate shipping addresses. Actual shipping methods and costs are determined by the order during checkout.
Have questions about your order or shipping?
Explore our treasure catalog or calculate shipping options directly in your cart.
International Shipping & Packaging Information
Essential details regarding international delivery destinations, customs policies, shipping insurance, careful packaging, and transit estimates for all Twice the Charm Boutique orders.
Twice the Charm Boutique ships internationally to eligible destinations worldwide. Available delivery countries and international rates are determined and calculated during the checkout process based on your destination address.
Twice the Charm Boutique currently does not ship to the United Kingdom (UK). Orders addressed to the UK cannot be completed at checkout.
International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, and related charges levied by their destination country. TTCB cannot predict or control these fees, nor can we guarantee customs clearance timelines.
Shipping insurance is purchased for all dispatched orders to help protect against eligible loss or damage while in transit. If an issue arises during shipping, we review the case through the carrier and insurance claims evaluation process.
Each jewelry treasure, handmade design, and mystery bag selection is carefully packed with protective cushioning to ensure it arrives securely at your doorstep ready to enjoy.
Carrier delivery timeframes are estimates and not guaranteed. Delays can occur due to adverse weather, carrier disruptions, holidays, transportation interruptions, or customs reviews. Live-sale purchases are subject to the same shipping policies.
Need assistance with a shipment?
If your parcel arrives damaged, appears lost, or encounters another transit problem, please reach out to us with your order details so we can investigate the situation through the carrier and insurance process.
Track Your Order & Boutique Support
Find verified information on tracking scans, viewing your order status under your account, and getting direct assistance from our team.
Carrier Scans & Updates
Tracking information is generated and updated directly by the carrier (USPS, UPS, or FedEx depending on the shipment method). Status updates appear once the parcel receives its initial intake scan at the distribution facility.
Email Dispatch Confirmation
When your parcel is packaged and assigned a label, a shipment notification email with your direct tracking link is sent to the address used at checkout.
Account Order History
Customers with registered store accounts can view purchase history, current order status, and tracking records directly through the boutique account portal.
Check Your Account Orders
Access live status, shipping notes, and order details directly in your account.
If your package arrives damaged or appears lost after dispatch, please contact Twice the Charm Boutique promptly with your order details and clear photos of the packaging.
We will review the situation with the carrier (USPS, UPS, or FedEx) and initiate the carrier review or insurance claims process as appropriate.
Support Email
adriennesjewelryshop@gmail.comPlease include your order details and full billing name in your message so we can look up your file.
Looking for a new jewelry treasure?
Explore our latest Mystery Jewelry Bags, vintage gems, and handmade charm arrivals.