Shipping Policy

Twice the Charm Boutique ships throughout the United States and to eligible international destinations worldwide. We primarily utilize USPS Advantage for safe and cost-effective transport, and we also partner with UPS or FedEx depending on the individual order, package requirements, destination, or fulfillment circumstances. Every shipped order receives shipping insurance or applicable shipping protection to protect your treasures from origin to destination.

We primarily fulfill orders through USPS Advantage, complemented by UPS and FedEx for selected packages and expedited services. Carrier selection for each order is determined by service level selected, destination geography, parcel weight, volume, and operational logistics. Customers may not always select or alter a specific carrier during order processing.

Twice the Charm Boutique purchases shipping insurance or applicable shipping protection on ALL shipped orders. This coverage is intended to address eligible loss or physical damage occurring during transit. If your parcel is lost or damaged, please contact us promptly with your order information. We will initiate an investigation with the carrier or insurance provider. Customers may be requested to provide photographs of the damage, packaging, shipping labels, and other reasonable documentation. Final resolution depends on carrier and insurer review requirements and shipment circumstances.

Order processing and fulfillment time in our boutique studio is distinct from carrier transit time. Any processing timeline displayed on a product listing or at checkout represents the applicable fulfillment estimate. Once handed over to the carrier, postal transit timelines are estimates and not guaranteed delivery dates unless specifically stated otherwise.

Tracking numbers are generated and emailed when fulfillment is complete and shipping labels are printed. Tracking data is maintained by the independent carrier network and may not update immediately. Scans can experience delays or appear only after the package reaches a primary regional sorting facility. We encourage customers to monitor tracking updates directly through the carrier link provided.

Customers are responsible for providing complete and accurate shipping information at checkout, including apartment, suite, or unit numbers. If you discover an error, contact us immediately. We cannot guarantee address adjustments after an order has entered processing or been transferred to the carrier network. If a package is returned due to customer-supplied address inaccuracies, additional reshipment postage or resolution will follow applicable store policies.

If carrier tracking indicates your package was delivered but you cannot locate it, please thoroughly inspect all usual delivery points (porches, parcel lockers, mailboxes, side doors, garages), and check with household members and nearby neighbors. You should also contact the delivering carrier directly to confirm GPS coordinates and delivery scans. If the parcel remains missing after these checks, contact our team. We do not offer automatic refunds or replacements for packages with verified delivery confirmation, and post-delivery theft remains outside our direct liability.

If your parcel appears stalled in transit beyond standard carrier windows or arrives significantly damaged, contact Twice the Charm Boutique promptly. We will request photographs of outer packaging, inner padding, damaged merchandise, and shipping labels to file a formal claim with USPS, UPS, FedEx, or our insurance partner. Claims must complete insurer and carrier investigation before a resolution is determined.

Twice the Charm Boutique ships internationally to eligible countries available in the checkout dropdown. If a destination is not selectable at checkout, we cannot fulfill shipments to that region at this time.

International orders may be subject to customs duties, import value-added taxes (VAT), brokerage fees, or administrative processing fees assessed by destination country authorities. These charges are determined independently by your local government and are the sole responsibility of the customer unless expressly indicated at checkout. Twice the Charm Boutique has no control over fee assessments, timing, or collection, and is not responsible for transit delays or refusals arising from customs assessments.

Customers should confirm their local import allowances and tax obligations prior to ordering. If an international parcel is refused, abandoned, or returned to sender due to unpaid customs duties, regulatory restrictions, invalid recipient details, or buyer refusal, resolution follows applicable store policies and shipment circumstances.

Twice the Charm Boutique is not liable for carrier delays resulting from severe weather events, natural disasters, national transportation bottlenecks, carrier logistical backlogs, federal holidays, border customs inspections, government actions, or postal service strikes. Estimated delivery dates are non-binding during force majeure circumstances.

Items purchased during TikTok Live streams and interactive shopping events are subject to the same standard shipping, insurance, and carrier guidelines detailed in this policy, unless specific fulfillment terms are explicitly stated during the event or on individual order listings.

Shipping requirements vary across our inventory categories, including handmade jewelry, fragile crystals, vintage heirlooms, repurposed metals, Mystery Bags, and apparel. Each piece is cushioned according to its structural needs. Any distinctive processing, handling, or packaging requirement outlined on a specific product listing will govern that item.

Customers are responsible for entering accurate and complete delivery coordinates, actively monitoring parcel tracking, responding in a timely manner to carrier or customs inquiries, settling international import fees, notifying Twice the Charm Boutique promptly regarding shipping anomalies, and providing required documentation for transit claims.

This Shipping Policy functions in conjunction with Twice the Charm Boutique's Terms & Conditions and Return & Refund Policy. Where a product listing specifically discloses unique fulfillment terms prior to checkout, those terms apply. Nothing within this policy waives non-waivable statutory rights under applicable consumer protection legislation.

Twice the Charm Boutique reserves the right to modify this Shipping Policy periodically to reflect changes in carrier partnerships, postal regulations, or business operations. Material revisions become effective immediately upon posting with an updated date.

For questions regarding your shipment, delivery estimates, or parcel insurance documentation, please reach out directly to Twice the Charm Boutique via email at adriennesjewelryshop@gmail.com with your order number and full name.