Return & Refund Policy

At Twice the Charm Boutique, all sales are final. Due to the rare, collectible, and one-of-a-kind nature of our catalog, items cannot be returned or exchanged for change of mind or personal preference once purchased.

We provide two distinct exceptions to this final sale rule: qualifying Handmade Products and official TTCB T-Shirts, which may be eligible for return under strict 7-day return guidelines.

Please review the category-specific sections below to understand the exact return criteria, timeframes, and condition requirements for each type of merchandise.

Handmade jewelry and artisan items crafted directly by Twice the Charm Boutique are eligible for return review within 7 calendar days of carrier-confirmed delivery.

To qualify for an authorized return, handmade items must be completely unused, undamaged, unaltered, and retained in their original boutique packaging along with any protective pouches or boxes.

Because each piece is handmade in limited quantities, standard wear, alteration, or damage incurred after delivery will void return eligibility.

• Initiate return inquiry within 7 calendar days of delivery.
• Must remain completely unused, unworn, and unaltered.
• Original boutique jewelry box, pouch, and packaging must be intact.

Official Twice the Charm Boutique branded t-shirts and apparel items may be returned within 7 calendar days of verified delivery.

Apparel returns must be in brand-new, sellable condition. Items that exhibit signs of wear, laundering, scent, animal hair, makeup residue, or missing tags cannot be accepted.

• Contact us within 7 days of delivery date.
• Garment must be completely unworn, unwashed, and unstained.
• Must include all original tags and packaging intact.

All other products—including vintage jewelry, estate pieces, pre-owned items, repurposed goods, thrifted finds, curated gift sets, and Mystery Jewelry Bags—are strictly Final Sale.

Because these treasures are individual, one-of-a-kind vintage artifacts or surprise assortments, we cannot verify post-delivery handling, wear, or storage conditions. Consequently, we cannot accept returns, offer store credit, or process exchanges on these items.

We encourage all customers to carefully review provided dimensions, material notes, and natural patina photos before placing an order.

For items that qualify under our 7-day return exceptions (Handmade Products and TTCB T-Shirts), strict condition verification is required upon receipt before any refund is authorized.

Merchandise returned in any condition failing to meet these criteria will not be refunded and may be sent back at the buyer's expense.

• Zero signs of physical wear, use, washing, or modification.
• All original tags, pouches, inserts, and decorative boxes included.
• Securely packaged with sufficient cushioning to prevent transit damage.
• Prior written authorization from Twice the Charm Boutique before shipment.

To request a return for an eligible handmade piece or t-shirt, you must contact our team via email within 7 calendar days of delivery at adriennesjewelryshop@gmail.com.

Please include your full name, order confirmation number, the specific item name, and clear photos demonstrating that the item is unused and in its original packaging.

Do not ship any items back without prior written authorization and tailored shipping instructions from our team. Unsolicited packages will be refused.

Our final sale policy applies firmly to buyer's remorse, changed mind, incorrect sizing choices on vintage items, or personal style preferences.

However, final sale does not bar resolution for legitimate fulfillment errors, incorrect items sent, or merchandise damaged during carrier transit. These situations are handled independently under our order issue review process.

Submitting an order inquiry does not guarantee an automatic refund or replacement; each situation is evaluated individually on its factual merits.

Mystery Jewelry Bags and surprise curated lots are sold specifically as surprise assortments chosen by our boutique curators. Unless an individual listing explicitly states otherwise, all Mystery Bags are strictly Final Sale.

Not liking a particular style, color, stone, or piece within a surprise bag does not constitute grounds for a return, replacement, or refund. Customers should only purchase Mystery Bags if they embrace the surprise experience.

If a piece within a mystery bundle arrives physically broken from shipping, that specific damage will be reviewed under our Damaged & Incorrect Orders procedure.

If you receive an incorrect item that does not match your order confirmation, or if your merchandise arrives physically damaged during shipping transit, please contact adriennesjewelryshop@gmail.com promptly.

We will ask you to provide well-lit photographs showing the damaged or incorrect item, the inner cushioning, the outer shipping box, and the carrier shipping label.

Because shipping protection is arranged on customer shipments, claims involving transit damage require carrier coordination and verification before a resolution can be determined.

When a return or claim is formally approved by Twice the Charm Boutique, the refund is processed directly back to the original method of payment used at checkout.

Refunds are submitted through our payment gateway upon final review. The timing for funds to reflect in your account depends entirely on your financial institution or card issuer and their standard processing schedule.

Twice the Charm Boutique operates in good faith and in compliance with consumer protection laws. Nothing contained within this Return & Refund Policy is intended to eliminate, restrict, or modify any statutory consumer rights or warranties that cannot be lawfully waived.

This policy works in tandem with our Shipping Policy and Terms & Conditions to maintain clear, balanced, and transparent boutique standards.

For questions regarding our Return & Refund Policy or to request authorization for an eligible handmade or t-shirt return, please contact us with your order details at: