Care & Transparency
Returns, Exchanges & Policy FAQ
We want you to adore every treasure from Twice the Charm Boutique. Review our straightforward return guidelines, safety standards, and step-by-step resolution process.
Policy Summary
Quick Guidelines
Key rules to keep in mind before sending any treasure back to our boutique.
14-Day Return Window
From tracking delivery date
Final Sale Items
Mystery Bags & pierced earrings
Original Condition
Unworn with tags & pouches intact
Fast Store Credit or Refund
Processed in 3-5 business days
Mystery Bags Notice
Mystery Bags are curated surprise assortments priced below retail value, making all sales strictly final.
Start a Return or Inquiry
Need custom help? Replies within 24 hours.
Frequently Asked Policy Questions
5 TopicsWe offer returns on eligible jewelry items within 14 days of your package delivery date. To be accepted, pieces must be unworn, undamaged, free of perfume or makeup, and returned in their original packaging, including protective velvet pouches and signature boutique treasure boxes.
Have a unique question about your piece?
Our boutique care specialists are always here to inspect sizing, order updates, or custom jewelry adjustments.