Returns & Refunds Policy

At Twice the Charm Boutique (TTCB), our foundational policy is that all sales are final. We specialize in rare, one-of-a-kind vintage jewelry, thrifted heirlooms, repurposed curiosities, curated mystery experiences, and artisanal creations.

The only exception to our final-sale rule is for eligible Handmade items and official TTCB T-shirts, which are covered by a dedicated 7-day return window from the date of delivery. All other sales cannot be returned, refunded, or exchanged once ordered.

A limited 7-day return window exists exclusively for:

The 7-day eligibility period begins on the calendar date the carrier confirms successful delivery to your specified shipping address. Return requests initiated after this 7-day window has expired cannot be accepted under any circumstances.

For an eligible Handmade product or TTCB T-shirt to qualify for return approval, the merchandise must satisfy every one of the following criteria:

Items showing evidence of wear, scent, alteration, wash, or damage incurred after delivery will be deemed ineligible. Please contact our support team prior to returning any package.

Every item sold on Twice the Charm Boutique other than eligible Handmade products and TTCB T-shirts is strictly FINAL SALE. This comprehensive final-sale rule includes, but is not limited to:

Once an order for any of these items is placed and fulfilled, it cannot be returned, cancelled, exchanged, or refunded due to change of mind or personal preference.

Because much of our merchandise consists of genuine vintage, pre-owned, repurposed, one-of-a-kind, individually curated, or mixed assortment pieces, Twice the Charm Boutique cannot reliably verify post-delivery condition changes, wear, stone swapping, or environmental handling once a package leaves our studio.

To protect the authenticity, quality, and fair pricing of our vintage archive for all treasure hunters, these unique items are sold as-is and remain final sale.

Mystery Jewelry Bags, Mystery Jars, and surprise bundles are curated novelty assortments designed to offer an exciting unboxing adventure. Customers do not select individual items within these bundles unless an individual product listing specifically provides customizable options.

All Mystery Bags and Mystery Products are strictly FINAL SALE unless a specific listing expressly indicates otherwise in writing. Disliking an item, receiving a piece that does not match personal taste, duplicate styles across separate purchases, or being surprised by the selection does not constitute a valid basis for a return, exchange, or refund.

Twice the Charm Boutique is committed to fulfilling orders accurately and honestly. If you encounter a genuine fulfillment issue—such as receiving the incorrect item, receiving an item that arrived physically damaged, or discovering a material discrepancy inconsistent with the listing description—please reach out to us promptly.

Contact TTCB at adriennesjewelryshop@gmail.com with your order details, a clear summary of the issue, and reasonable photographic documentation. Our team will review the circumstances and determine the appropriate resolution under our store guidelines. Inquiries are handled on a case-by-case basis.

Twice the Charm Boutique purchases shipping insurance and transit protection on all shipped orders to safeguard your treasures during delivery.

If your package arrives physically damaged or is lost in transit by the carrier, please contact us immediately at adriennesjewelryshop@gmail.com. Please retain all exterior mailers, inner packing materials, and damaged goods, and provide clear photos. TTCB will work directly with USPS, UPS, FedEx, or the applicable carrier/protection provider to submit a formal claim and assist you through the resolution process.

For eligible Handmade products and TTCB T-shirts seeking return within the 7-day window, you must contact Twice the Charm Boutique before dispatching any parcel:

Please do not mail packages back without prior written authorization from our team. Unsolicited packages or unauthorized returns cannot be tracked, accepted, or credited.

If a return or refund is officially authorized and received by Twice the Charm Boutique in accordance with our return conditions, it will be evaluated and processed through your original payment method.

Refund handling is subject to the technical processing timelines of your financial institution or payment provider. Refunds are issued in accordance with applicable store policies and documented transaction circumstances.

Due to the rare, limited, and one-of-a-kind nature of our jewelry collections, Twice the Charm Boutique does not maintain an automatic exchange policy.

If you experience an issue with an eligible order, please contact adriennesjewelryshop@gmail.com to discuss available options rather than assuming an exchange will be granted. We review each unique situation thoughtfully.

If you need to request an order cancellation, please email adriennesjewelryshop@gmail.com as quickly as possible.

Because our boutique works diligently to pack and dispatch orders swiftly, once an order enters fulfillment, packaging, or shipment handling, cancellation may no longer be feasible. Once dispatched, standard return and final-sale rules apply.

We maintain a clear distinction between standard customer-remorse scenarios and legitimate product fulfillment discrepancies:

Twice the Charm Boutique is always ready to correct genuine store discrepancies, while upholding our final-sale terms for subjective preferences.

Vintage, pre-owned, thrifted, repurposed, and handmade items inherently possess unique characteristics resulting from age, artisan creation, natural gemstone variations, or previous history. These may include gentle patina, natural mineral striations, slight asymmetries, or subtle vintage aging.

We encourage all customers to inspect high-resolution photographs, descriptions, dimensions, and materials carefully prior to purchasing. Natural artisan traits or expected vintage characteristics do not constitute product defects.

Customers are responsible for reviewing all relevant product details before completing a purchase on Twice the Charm Boutique, including:

Careful review ensures that your expectations align with the authentic, curated nature of our boutique items.

This Returns & Refunds Policy operates in full harmony with Twice the Charm Boutique's Terms & Conditions, Shipping Policy, and Privacy Policy. Nothing stated herein diminishes statutory rights or consumer remedies that cannot legally be waived.

If you have any questions regarding this policy, order inquiries, or need boutique guidance, please reach out to our team at adriennesjewelryshop@gmail.com.