Privacy Policy

Personal information may be provided directly by you or collected through normal website use when you browse our boutique, create an account, place an order, or communicate with us. This information includes:

• Full name, billing address, and shipping address
• Email address and telephone number (when provided)
• Order information, products purchased, and transaction records
• Customer account credentials and profile details
• Order notes, custom preferences, and information voluntarily provided by customers
• Customer service inquiries, feedback, reviews, and other customer-submitted content
• IP address, browser type, device information, and browsing details
• Cookies and similar technologies used to support website functionality

Twice the Charm Boutique collects and uses personal information for legitimate business purposes necessary to operate our store and serve our customers. Information may be used to:

• Process, package, and fulfill your jewelry and mystery bag orders
• Process payments and calculate applicable sales taxes
• Ship purchases and provide delivery and tracking updates
• Send purchase receipts, order confirmations, and transactional notices
• Provide responsive customer care and handle inquiries or support requests
• Manage customer accounts and maintain accurate business and accounting records
• Prevent fraud, detect unauthorized transactions, and maintain website security
• Maintain website functionality, improve performance, and optimize customer experience
• Comply with applicable legal, tax, accounting, and regulatory obligations
• Send promotional updates and announcements where customers have appropriately opted in

Twice the Charm Boutique uses Stripe for online payment processing. Customers may provide payment information during checkout; payment information is transmitted through Stripe's payment-processing infrastructure.

Twice the Charm Boutique does not intentionally store customers' full raw credit or debit card numbers or card security codes on its own website or server. Stripe processes payment information according to Stripe's own privacy and security practices. Stripe may process information for payment processing, fraud prevention, authentication, security, and related payment services. Twice the Charm Boutique receives the transaction and order information necessary to fulfill purchases and maintain business records.

Cookies are small data files placed on your device to enable normal website operations. Cookies are used for legitimate purposes only:

You can manage or adjust cookie preferences through your individual browser settings, though disabling essential cookies may impact store and checkout functionality.

Customer information may be disclosed to service providers when reasonably necessary to operate the store or fulfill a customer's request, transmitted electronically through secure website integrations, payment integrations, APIs, or similar service connections when necessary. These categories include:

• Stripe: for payment processing, billing, and payment transaction security
• Shipping & delivery providers: for package logistics, address verification, and delivery
• Website hosting & technical service providers: for server infrastructure, website maintenance, and database hosting
• Transactional email providers: for sending automated order confirmations, receipts, and shipping notifications
• Google services: the site uses a Google Customer Reviews / Google Merchant Center opt-in integration on the order confirmation page
• Other necessary service providers: for essential technical, legal, or accounting support

Twice the Charm Boutique uses reasonable administrative, technical, and organizational safeguards appropriate to the information handled.

• HTTPS/TLS is used for information transmitted through the website
• Payment card information is processed through Stripe rather than intentionally stored as raw card credentials on the boutique's own website or server
• Access to customer information is limited to people and services that reasonably need it to perform operational duties
• Reasonable safeguards are used to protect information from unauthorized access, misuse, alteration, or disclosure

Information may be retained for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including completing transactions, providing customer service, maintaining accounting and business records, fulfilling tax obligations, preventing fraud, resolving disputes, meeting legal obligations, enforcing agreements, and protecting the boutique and our customers.

Depending on where you reside, you may have specific privacy rights regarding your personal information under applicable law. If you wish to inquire about, access, update, correct, or request deletion of personal information you have provided to us, or if you wish to opt out of marketing communications, you may contact Twice the Charm Boutique directly at adriennesjewelryshop@gmail.com. We will review and handle your request in accordance with applicable legal requirements.

This website is not intended to knowingly collect personal information from children who are not legally permitted to provide such information without appropriate parental or guardian involvement. If you believe a child has provided us with personal information without proper consent, please contact us so we may take appropriate steps to remove such information.

Twice the Charm Boutique may disclose personal information when reasonably necessary to prevent fraud, detect unauthorized transactions, protect customers, safeguard our website and business, investigate abuse or security incidents, comply with applicable law, respond to valid legal process, or protect the rights, property, or safety of the boutique, our customers, or the public.

In the event that Twice the Charm Boutique undergoes a merger, acquisition, sale of boutique assets, restructuring, or similar business transaction, customer information may be transferred as part of that transaction, subject to applicable law and customary confidentiality obligations.

This Privacy Policy may be updated periodically when business practices, boutique services, website technology, or legal requirements change. When updates occur, the "Last Updated" date at the top of this policy will be revised accordingly. We encourage customers to review this page periodically.

Last Updated: September 5, 2026