Clear Answers for Your Boutique Experience

Twice the Charm Boutique offers curated Mystery Bags, Mystery Jars, and surprise jewelry assortments. Contents are thoughtfully gathered surprises and cannot be individually selected or customized unless a specific listing states otherwise. Contents vary from item to item.

All Mystery Bags and Mystery Jars are strictly final sale. They cannot be returned, exchanged, or refunded. Only eligible Handmade products qualify for a 7-day return window from the date of confirmed delivery.

Payments are processed through Stripe, our third-party payment processor for card transactions, using secure, industry-standard encryption. Twice the Charm Boutique never stores your full credit or debit card details on our servers.

Items claimed and purchased during live shopping events (including TikTok Live sales) are governed by the exact same order processing, payment protocols, and boutique return policies as standard catalog orders.

We ship orders via USPS Ground Advantage, UPS, and FedEx. For peace of mind, shipping insurance is purchased on all orders to safeguard packages during transit. For complete information, please view our Shipping Policy.

Once your order is processed and dispatched, tracking information is provided when made available by the carrier. Delivery timelines are estimates provided by the carrier, and updates are recorded directly within the carrier's network.

Customers are responsible for providing an accurate and complete shipping address at checkout. If you detect an error, please email adriennesjewelryshop@gmail.com immediately. Address corrections cannot be guaranteed once an order has entered the carrier network.

All sales are final. The only exceptions are eligible Handmade products and TTCB T-shirts, which may be returned within 7 days of delivery. All other items—including vintage, pre-owned, thrifted pieces, and Mystery products—are final sale. For full guidelines, please visit our Return & Refund Policy.

Eligible Handmade items and TTCB T-shirts must be postmarked or initiated within 7 days of delivery in their original condition and packaging, without being worn, washed, damaged, or altered. TTCB T-shirts do not carry sizing guarantees, so please review sizing charts carefully before ordering.

If you receive a wrong item, damaged shipment, or experience a significant fulfillment error, please contact adriennesjewelryshop@gmail.com promptly. TTCB may request photographic documentation of the issue. Our team will review the details to determine an appropriate resolution.

Vintage, thrifted, and pre-owned jewelry may show natural signs of age, gentle patina, wear, and storied history. We ask customers to inspect listing photos and descriptions thoroughly prior to purchase.

Handmade pieces feature organic artisan variations that make each item unique. Eligible Handmade creations qualify for our standard 7-day return exception provided they remain unworn, unaltered, and in original packaging.

We ship within the United States and to select eligible international destinations. Please note that we do not ship to the United Kingdom (UK).

No. International customers are solely responsible for all applicable customs fees, import taxes, VAT, brokerage fees, and local duties assessed upon arrival in the destination country.

If you need to request an order cancellation, please contact adriennesjewelryshop@gmail.com as soon as possible. Once order processing, packaging, or shipment has started, cancellation may no longer be possible.