1. Online Store Terms

You may use our website only for lawful purposes.

By placing an order, you represent that you are legally able to enter into a purchase transaction or that you have permission from a parent or legal guardian where required.

You may not use our website or products for any unlawful, fraudulent, abusive, or unauthorized purpose.

We reserve the right to refuse service, restrict access, cancel orders, or limit quantities when reasonably necessary to protect our customers, business, website, payment systems, or inventory.

2. Products

Twice the Charm Boutique may offer products including, but not limited to:

Products and collections may be added, changed, restocked, or discontinued at any time.

Availability is not guaranteed until an order has been successfully processed.

3. Product Descriptions and Images

We make reasonable efforts to describe and display our products accurately.

However, actual colors and appearance may vary because of differences in photography, lighting, screens, monitors, product batches, and natural or manufacturing variations.

Measurements and sizing information are approximate unless specifically stated otherwise.

Slight variations in color, texture, shape, finish, pattern, or other characteristics do not necessarily mean a product is defective.

If you have questions about a product before purchasing, please contact us.

4. Clothing and Sizing

Sizing may vary between brands, manufacturers, and styles.

Customers should review any available size chart, measurements, fit information, and product descriptions before ordering.

A size labeled Small, Medium, Large, or another standard size may not fit identically across different products or brands.

Our Refund Policy governs eligible clothing returns or exchanges.

5. Jewelry

Jewelry materials, finishes, stones, and components vary by product.

Please review the individual product description when material information is important to you.

If you have known sensitivities or allergies to certain metals or materials, please review the product information carefully and contact us before ordering if you have questions.

Any return or refund eligibility for mystery or curated products is governed by our Refund Policy.

7. Prices

Prices are displayed in U.S. dollars unless otherwise stated.

We may change prices at any time before an order is placed.

We reserve the right to correct errors involving:

• Prices
• Discounts
• Product descriptions
• Inventory
• Promotions
• Shipping rates
• Taxes

If we discover a material error after you place an order, we may contact you for instructions or cancel and refund the affected item or order.

8. Discounts and Promotions

Coupons, promotional codes, free-shipping offers, sales, and other promotions may be subject to:

• Expiration dates
• Minimum purchase requirements
• Product exclusions
• Usage limits
• Customer eligibility requirements
• Other stated conditions

Unless we specifically state otherwise, discounts may not be combined.

We may cancel or modify a promotion when necessary, subject to applicable law.

9. Orders

Submitting an order does not guarantee acceptance.

We may decline, limit, or cancel an order for legitimate reasons including:

• Product unavailability
• Inventory errors
• Pricing errors
• Payment authorization problems
• Suspected fraud
• Excessive quantities
• Duplicate orders
• Shipping restrictions
• Incorrect customer information

If we cancel a paid order, we will refund the applicable amount to the extent required.

10. Payment

You agree to provide current, complete, and accurate billing and payment information.

By submitting a payment method, you represent that you are authorized to use it.

Payments may be processed by Shopify Payments or other third-party payment processors.

Those providers may have additional terms that apply to your transaction.

11. Taxes

Applicable sales tax or other taxes may be calculated and collected at checkout where required.

Customers are responsible for any taxes, duties, or governmental charges for which they are legally responsible and which are not collected by us at checkout.

12. Shipping

Available shipping methods and applicable charges are displayed during checkout.

Many products may qualify for free standard shipping.

Carrier delays, weather, holidays, natural disasters, customs processing, service interruptions, or other circumstances may affect delivery.

Shipping Time

We will make reasonable efforts to ship orders within the processing timeframe stated on our website or product listing.

If we are unable to ship within a timeframe we have promised, we will handle the delay and any applicable cancellation or refund rights in accordance with applicable law.

Federal rules generally require online sellers to have a reasonable basis for advertised shipping times. When no shipping time is stated, the general federal rule is shipment within 30 days; if the seller cannot meet the applicable timeframe, the customer must be given the appropriate opportunity to consent to the delay or receive a refund. Federal Trade Commission

13. Shipping Addresses

Customers are responsible for providing an accurate and complete delivery address.

Please review your shipping information carefully before submitting your order.

If you discover an error, contact us as soon as possible.

We cannot guarantee that an address can be changed after fulfillment has begun.

If an order is returned because of an incorrect, incomplete, or undeliverable address supplied by the customer, additional shipping charges may apply before the order is reshipped, where permitted by law.

14. Lost, Stolen, or Damaged Packages

If tracking indicates a problem with your shipment, contact us promptly.

Claims involving loss or damage may require photographs, packaging information, tracking information, or cooperation with the carrier.

15. International Orders

If international shipping is offered, international orders may be subject to customs duties, import taxes, brokerage fees, or other governmental charges.

Unless we specifically state that such charges have been collected at checkout, they may be the customer's responsibility.

International shipping times may also be affected by customs processing.

16. Returns, Exchanges, and Refunds

17. Order Notes and Special Requests

We may allow customers to submit order notes, customization preferences, or special requests.

We will make reasonable efforts to accommodate them, but a request is not guaranteed unless we expressly confirm that it is.

18. Gift Purchases

Customers are responsible for entering the correct recipient information for gift purchases.

Unless specifically offered as part of the product, gift wrapping, gift messages, special packaging, or other gift-related requests are not guaranteed.

19. Third-Party Platforms and Services

Our business may use or link to third-party services including:

Those services may operate under their own terms and privacy policies.

Purchases made directly through a third-party marketplace or platform may also be subject to that platform's rules, policies, refund procedures, and buyer-protection terms.

We are not responsible for the independent operation of third-party websites or services that we do not control.

20. Reviews, Photographs, and Customer Content

You may have opportunities to submit reviews, photographs, comments, testimonials, or other content.

You agree not to submit content that:

• Is knowingly false or misleading
• Infringes another person's intellectual-property rights
• Violates another person's privacy
• Is unlawful, threatening, abusive, defamatory, or obscene
• Contains malicious software or harmful code

You retain rights you may have in your original content.

If you submit content directly for publication or promotional use, you grant us permission to display and use it in connection with our business, subject to applicable law and any specific agreement between us.

21. Intellectual Property

Unless otherwise stated, the website and its original content—including our business name, graphics, product photography, written descriptions, designs, branding, website content, and other materials—are owned by or licensed to Twice the Charm Boutique.

You may use our website for personal shopping purposes.

You may not copy, reproduce, republish, sell, distribute, scrape, commercially exploit, or create unauthorized derivative works from our content without permission.

22. Prohibited Uses

You may not use our website to:

• Commit fraud
• Misrepresent your identity
• Attempt unauthorized access to our systems
• Introduce malware or harmful code
• Interfere with website operation
• Abuse promotional programs
• Conduct unauthorized automated scraping
• Violate intellectual-property rights
• Harass other people
• Violate applicable law

We may restrict access when we reasonably believe prohibited conduct has occurred.

23. Website Availability

We try to maintain an accurate and accessible website, but we do not guarantee uninterrupted or error-free operation.

We may temporarily suspend, modify, or discontinue portions of the website for maintenance, security, technical reasons, or business reasons.

24. Disclaimer

25. Limitation of Liability

To the maximum extent permitted by applicable law, Twice the Charm Boutique will not be responsible for indirect, incidental, special, or consequential losses resulting solely from use of the website or our services.

Our liability will not be limited where applicable law does not permit such a limitation.

Nothing in these Terms limits liability that cannot legally be excluded or limited.

26. Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims, losses, or expenses resulting from your unlawful misuse of our website, your violation of these Terms, or your infringement of another person's rights.

27. Severability

If a court or other competent authority determines that part of these Terms is unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

28. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we permanently waive our right to enforce it.

29. Entire Agreement

These Terms, together with the policies referenced in them, constitute the agreement governing your use of our online store unless another written agreement specifically applies.

30. Changes to These Terms

We may update these Terms when our business, services, website, or legal requirements change.

The version posted on our website will display its most recent update date.

Changes apply prospectively except where applicable law provides otherwise.