Privacy policy
Privacy Policy
Your privacy matters to us. This policy explains what information we collect, how we use it, and the choices available to you when you shop with Twice the Charm Boutique.
Last updated: September 30, 2026
Privacy at a Glance
Twice the Charm Boutique operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).
Twice the Charm Boutique is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction using the Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person.
Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or reasonably be linked to you.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:
Your name, address, billing address, shipping address, phone number, and email address.
Payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
Username, password, security questions, preferences, and settings.
Items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as past transactions.
Information you provide when contacting us for customer support or other inquiries.
Information about your device, browser, network connection, IP address, unique identifiers, and how and when you interact with the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you, including when you create an account, use the Services, place an order, communicate with us, or otherwise provide personal information.
- Automatically through the Services, including information collected from your device and through cookies and similar technologies.
- From our service providers, including providers that help us operate our website, process payments, fulfill orders, provide shipping, or provide other business services.
- From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:
Providing & Improving Our Services
We use your personal information to provide the Services, including to:
- Process payments
- Fulfill orders
- Arrange shipping
- Process returns and exchanges
- Manage customer accounts
- Remember preferences
- Send account and order notifications
- Enable product reviews
- Provide customer support
- Recommend products
- Improve and personalize your shopping experience
Marketing & Advertising
We may use personal information for marketing and promotional purposes, including sending promotional communications by email, text message, or other permitted methods.
We may also use information about your activity, such as products you viewed, purchased, or added to your cart, to provide more relevant advertising or product recommendations.
Security & Fraud Prevention
We use personal information to help:
- Authenticate customer accounts
- Provide secure payment and shopping experiences
- Detect and prevent fraudulent, illegal, unsafe, or malicious activity
- Protect our website, customers, and business
If you create a customer account, you are responsible for keeping your login credentials secure. Please do not share your username, password, or other account access information with others.
Communicating With You
We use personal information to provide customer support, respond to questions, communicate about orders, and maintain our business relationship with you.
Legal Reasons
We may use personal information to comply with applicable laws, legal obligations, court orders, subpoenas, government requests, or other valid legal processes.
We may also use information to investigate potential violations of our terms or policies or to protect our legal rights.
How We Disclose Personal Information
In certain circumstances, we may disclose personal information to third parties for legitimate business purposes, including:
We may also disclose information:
- When you request or consent to the disclosure
- When necessary to ship or fulfill your order
- Through social media integrations or other third-party features you choose to use
- In connection with a merger, acquisition, restructuring, bankruptcy, or similar business transaction
- To comply with applicable laws or legal requests
- To protect our rights, customers, business, or Services
Depending on where you live, you may have the right to opt out of certain uses of your personal information for targeted advertising.
You may exercise applicable data-sharing opt-out rights here: Data Sharing Opt-Out
Relationship With Shopify
Our store and Services are hosted by Shopify.
Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.
Information you submit through our store may be transmitted to and shared with Shopify and other third parties that may be located in countries other than where you live.
We may also use certain Shopify features that use information from your interactions with our store, Shopify, and other Shopify merchants to help protect, grow, and improve our business.
In some circumstances, Shopify is responsible for processing your personal information and responding to requests regarding Shopify’s use of that information.
You can learn more by reviewing the: Shopify Consumer Privacy Policy
You may also access the: Shopify Privacy Portal
Third-Party Websites & Links
Our Services may contain links to websites or online platforms operated by third parties.
If you visit a third-party website or platform, you should review its privacy policy, security practices, and terms.
We do not control and are not responsible for the privacy, security, accuracy, or practices of third-party websites or services.
Information you share publicly or semi-publicly on social media platforms or other third-party services may also be visible to other users.
The inclusion of a third-party link on our website does not necessarily mean that we endorse or are affiliated with that third party.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.
If you are a parent or guardian and believe that a child has provided us with personal information, please contact us so that you may request deletion of that information.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share,” as those terms are defined under applicable law, personal information of individuals under 16 years of age.
Security & Retention of Your Information
We take reasonable steps to protect personal information.
However, no security measures are perfect or completely impenetrable, and we cannot guarantee perfect security.
Information transmitted over the internet may also not be completely secure while in transit.
Please do not send sensitive or confidential information through unsecured communication channels.
How long we retain personal information depends on factors including whether we need the information to:
- Maintain your account
- Provide the Services
- Fulfill orders
- Comply with legal obligations
- Resolve disputes
- Enforce contracts or policies
Your Rights & Choices
Depending on where you live, you may have certain rights relating to your personal information.
These rights are not absolute and may apply only in certain circumstances.
Right to Access or Know
You may have the right to request access to personal information that we maintain about you.
Right to Delete
You may have the right to request deletion of certain personal information we maintain about you.
Right to Correct
You may have the right to request correction of inaccurate personal information.
Right to Portability
You may have the right to receive a copy of certain personal information we hold about you or request that it be transferred to another party, subject to applicable law.
Right to Opt Out
Depending on where you live, you may have the right to opt out of the sale or sharing of personal information or processing for targeted advertising.
You can exercise applicable rights here: Data Sharing Opt-Out
If you visit our website with the Global Privacy Control opt-out preference signal enabled, we may automatically treat that signal as an opt-out request where required by applicable law.
More information about Global Privacy Control is available at: Global Privacy Control
Other than Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent from your browser or device.
Managing Communication Preferences
We may send promotional emails or other marketing communications.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails.
Even if you unsubscribe from promotional communications, we may still send non-promotional messages related to your account, orders, transactions, or customer service.
UK & European Economic Area Rights
If you reside in the United Kingdom or European Economic Area, you may have additional rights under applicable law.
These may include:
Objection & Restriction
You may have the right to ask us to stop or restrict certain processing of your personal information.
Withdrawal of Consent
Where we rely on consent to process personal information, you may have the right to withdraw that consent.
Withdrawing consent does not affect the lawfulness of processing that occurred before the withdrawal.
Exercising Your Rights
You may exercise applicable privacy rights through the Services where available or by contacting us using the information provided below.
You can also learn more about how Shopify processes personal information and exercise certain Shopify-related privacy rights through: Shopify Privacy Portal
We will not discriminate against you for exercising applicable privacy rights.
We may need to verify your identity before processing a privacy request where permitted or required by law.
You may also be permitted to appoint an authorized agent to submit a request on your behalf.
We will respond to valid requests within the timeframe required by applicable law.
Complaints
If you have concerns or complaints about how we process your personal information, please contact us using the information below.
Depending on where you live, you may also have the right to appeal a decision or submit a complaint to your local data protection authority.
Customers located in the European Economic Area can find information about data protection authorities here: European Data Protection Board
International Transfers
We may transfer, store, and process personal information outside the country where you live.
Where required, transfers of personal information outside the European Economic Area or United Kingdom will rely on recognized legal transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent safeguards, unless the destination country has been recognized as providing an adequate level of data protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, legal requirements, or other operational needs.
When changes are made, we will post the updated Privacy Policy on this website and update the “Last updated” date.
Where required by law, we will provide additional notice of material changes.
We're Here to Help
If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any privacy rights available to you, please contact us.
Contact Twice the Charm