A LITTLE EXTRA CHARM — FREE SHIPPING ON U.S. ORDERS ♡

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About Us

Twice the Charm Boutique

Turning Treasures Into Charm A mother-daughter story built around creativity, connection & one-of-a-kind finds.

We believe the best treasures aren't always the newest ones. Sometimes they're the pieces with a little history, a little personality, and a story waiting to be discovered.

Our Story

Twice the Charm began with something simple: a love for finding treasures in unexpected places.

What started with weekend treasure hunts through thrift stores, yard sales, and forgotten jewelry collections slowly grew into something much bigger — a creative journey shared between mother and daughter.

Adrienne and Hannah love discovering pieces that deserve another chance. Broken, overlooked, vintage, handmade, or simply too interesting to leave behind — each treasure has the potential to become something special.

Today, Twice the Charm brings those discoveries together with handcrafted jewelry, curated mystery treasures, vintage finds, boutique pieces, and live shopping experiences.

♡

More Than a Boutique

Twice the Charm is a place to discover something unexpected, share the excitement of a great find, and enjoy the experience along the way.

What You'll Find Here

A little bit vintage. A little bit handmade. A whole lot of charm.

✦

Handmade

Creative pieces made with care and plenty of personality.

♡

Vintage

Beautiful older pieces and forgotten treasures with stories to tell.

✧

One-of-a-Kind

Unique finds you won't see everywhere else.

✿

Mystery Treasures

Curated jewelry surprises created around your style and preferences.

Live Treasure Hunting

Come Treasure Hunting With Us

One of the most fun parts of Twice the Charm is sharing the treasure hunt with our community. Join us during our live shopping shows to discover vintage pieces, handmade jewelry, mystery treasures, and unexpected finds as we uncover them together.

Find Our Next Live Show

“Treasures with a story. Pieces with personality.”

Twice the Charm Boutique
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Twice the Charm Boutique

Shipping & Returns

We want you to love your purchase. Because we offer boutique merchandise, made-to-order products, mystery jewelry, and personally curated items, return eligibility depends on the type of product purchased.

Return & Refund Policy • Last updated September 30, 2026

The Quick Version

7 Days
Eligible clothing and accessories may be returned when you contact us within 7 calendar days of confirmed delivery.
Final Sale
Curated jewelry jars, mystery products, and personally curated merchandise are final sale.
Made to Order
Print-on-demand and made-to-order products generally cannot be returned for size, color, or change-of-mind reasons.
Need Help?
If something is wrong with your order, contact us promptly so we can review the issue.

Before You Send Anything Back

Please contact us and receive return authorization before mailing any eligible item back. Because Twice the Charm Boutique works with multiple fulfillment locations, there is not one return address for every product.

Eligible Returns

Eligible clothing and accessories may be returned if you contact us within 7 calendar days of confirmed delivery.

Your item must be:

  • Unworn
  • Unwashed
  • Unused
  • Free from odors, makeup, pet hair, stains, or damage
  • In its original condition
  • In its original packaging when applicable
  • Returned with all original tags attached

Items that do not meet these requirements may be refused. Return requests submitted after the applicable return period may not be accepted.

Please Read Before Ordering

Curated & Mystery Jewelry — FINAL SALE

ALL CURATED JEWELRY JARS, MYSTERY JEWELRY JARS, MYSTERY JEWELRY BAGS, SURPRISE JEWELRY ASSORTMENTS, AND OTHER PERSONALLY CURATED OR MYSTERY PRODUCTS ARE FINAL SALE.

Non-returnable
Non-exchangeable
Non-refundable

Our Curated Jewelry Jars are personally prepared based on information and preferences provided by the customer.

Preferences may include metal tone, jewelry style, jewelry type, colors, stones, themes, items to avoid, and additional notes.

We make a reasonable, good-faith effort to use these preferences when preparing your order.

Preferences are requests and are not guarantees.

The exact pieces included depend on available inventory at the time your order is curated.

A customer not liking a particular piece, style, color, design, stone, or combination of items does not make the curated or mystery product eligible for a return or refund.

Images, videos, social-media posts, live-shopping examples, and previous customer orders are examples only and do not guarantee that your order will contain identical pieces.

By purchasing a curated or mystery product, you acknowledge and accept the surprise and variable nature of the product.

Exceptions for Curated & Mystery Products

The final-sale policy does not prevent you from contacting us if:

  • You received the wrong product
  • Your order arrived materially damaged
  • An item has a manufacturing defect
  • Part of the order was missing
  • The order was not delivered
  • A refund or other remedy is required by applicable law

If there is a qualifying problem, contact us promptly at Support@twicethecharmeboutiques.com with your order number and photographs when applicable.

Print-on-Demand & Made-to-Order Products

Some products are created specifically after you place your order.

Because these products are made to order, we do not accept returns, exchanges, or refunds for:

  • Ordering the wrong size
  • Ordering the wrong color
  • Changing your mind
  • Buyer’s remorse

Please carefully review sizing and product information before ordering.

If a print-on-demand or made-to-order product arrives damaged, defective, misprinted, or materially different from what you ordered, contact us so we can review the issue.

Final Sale Items

The following items are generally not eligible for return or exchange:

  • Curated Jewelry Jars
  • Mystery Jewelry Bags
  • Mystery or surprise assortments
  • Personally curated merchandise
  • Print-on-demand products, except for qualifying defects or fulfillment errors
  • Gift cards
  • Clearance merchandise marked Final Sale
  • Products specifically identified as Final Sale
  • Intimates and lingerie
  • Swimwear where hygiene restrictions apply
  • Bodysuits and other hygiene-sensitive merchandise
  • Worn, washed, used, altered, or damaged merchandise

Any rights that cannot legally be excluded remain unaffected.

Jewelry Returns

For hygiene and product-integrity reasons, earrings and pierced jewelry are final sale unless they arrive damaged, defective, or incorrect.

Other jewelry that is not part of a mystery or curated product may be eligible for return only if it is specifically identified as returnable and meets all return conditions in this policy.

Curated and mystery jewelry remains final sale regardless of jewelry type.

Something Wrong With Your Order?

If your order arrives damaged, defective, or incorrect, please contact us within 7 calendar days of confirmed delivery.

Email:

Support@twicethecharmeboutiques.com

Please include:

  • Your name
  • Order number
  • Description of the problem
  • Clear photographs of the item
  • Photographs of the packaging when applicable

Do not discard damaged merchandise or packaging until we have reviewed your request.

Depending on the circumstances, we may provide an appropriate resolution such as:

  • Replacement
  • Refund
  • Store credit
  • Another reasonable solution

The appropriate resolution may depend on product availability and the nature of the issue.

How to Request a Return

01

Contact Us

Email Support@twicethecharmeboutiques.com before returning anything.

02

Give Us the Details

Include your order number, the item you would like to return, and the reason for the return.

03

Wait for Authorization

Do not mail an item back without receiving return authorization from us first.

04

Follow Your Instructions

If approved, we'll provide the correct return instructions and address for that item.

Because Twice the Charm Boutique works with multiple fulfillment locations, there is not one return address for every product.

Do not return merchandise to an address shown on the original shipping label, a manufacturer, a supplier, or a fulfillment warehouse unless we specifically instruct you to do so.

Unauthorized returns may be refused or may not qualify for a refund.

Return Shipping

Unless an item was damaged, defective, incorrect, or otherwise qualifies for seller-paid return shipping, the customer is responsible for return shipping costs.

Return shipping costs are non-refundable.

We recommend using a trackable shipping service when returning merchandise.

Twice the Charm Boutique is not responsible for customer return packages that are lost before reaching the approved return location.

Original Shipping Charges

Original shipping charges, when charged, are non-refundable unless:

  • We made a fulfillment error
  • The merchandise was defective or damaged
  • Applicable law requires otherwise

Exchanges

We do not guarantee direct exchanges because inventory can sell out quickly and some products are fulfilled from different locations.

When an eligible return is approved, you may be asked to return the original item for a refund and place a new order for the desired size, color, or product.

Refund Processing

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method.

Please allow approximately 5–10 business days after approval for us to process your refund. Your bank or card issuer may require additional time before the refund appears on your account.

Orders Purchased With Discounts

If a returned item causes the remaining order to no longer qualify for a promotional discount, bundle discount, free gift, or other offer, the refund amount may be adjusted when permitted by the terms of that promotion and applicable law.

Cancellations

Orders may begin processing shortly after they are submitted.

Because some products are automatically sent to fulfillment partners or begin production quickly, we cannot guarantee that an order can be canceled or changed once placed.

Contact us immediately if you need to request a cancellation.

Curated Jar Cancellations

Curated Jewelry Jar and Mystery Jewelry orders may begin preparation shortly after purchase.

Once preparation or curation has begun, these orders cannot be canceled, returned, exchanged, or refunded except where required by law or where there is a qualifying fulfillment problem.

Refused or Undeliverable Packages

Customers are responsible for providing an accurate shipping address.

If an order is returned because of:

  • Incorrect address
  • Incomplete address
  • Refused delivery
  • Failure to collect the package

we will review the order individually.

Additional shipping charges may be required to resend the order.

Products that are otherwise final sale do not automatically become refundable because a package was refused or returned as undeliverable.

Return Abuse or Fraud

We reserve the right, to the extent permitted by law, to refuse a return or restrict future purchases where there is evidence of:

  • Fraudulent activity
  • Repeated abuse of our return policy
  • Returning a different product
  • Returning merchandise that has been worn or altered
  • False damage claims
  • Chargeback or return abuse

Your Legal Rights

Nothing in this Return & Refund Policy is intended to remove or restrict consumer rights that cannot legally be waived.

If applicable law gives you rights beyond this policy, those rights will apply.

Still Have Questions?

We're Here to Help

Questions about returns, refunds, damaged merchandise, or an existing order can be sent to Twice the Charm Boutique.

Contact Twice the Charm

Email: Support@twicethecharmeboutiques.com

Please include your order number when contacting us.

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

Thanks for contacting us. We'll get back to you as soon as possible.

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