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Shipping policy

Twice the Charm Boutique

Shipping Policy

We want you to know what to expect from the moment you place your order to the moment your package arrives.

Last updated: September 30, 2026

Getting Your Order Ready

Order Processing & Fulfillment

Thank you for shopping with Twice the Charm Boutique. We offer a combination of products that are fulfilled directly by us and products that are shipped through trusted fulfillment partners.

Because products may be fulfilled from different locations, items from the same order may ship separately and arrive in more than one package.

You will receive tracking information by email as each package ships.

Processing and delivery times may vary depending on the product, fulfillment location, product availability, carrier, and destination.

Typical U.S. Delivery
5–14 Business Days

Most U.S. orders are expected to arrive within approximately 5–14 business days, although some products may arrive sooner or take longer.

Business days do not include weekends or federal holidays.

Any estimated delivery dates provided at checkout or in tracking information are estimates and are not guaranteed.

Specially Prepared Orders

Personalized & Curated Jewelry Orders

Our Curated Jewelry Jars, Mystery Jewelry products, and other personally prepared items may require additional preparation before shipment.

Because these orders are selected and prepared specifically for you, fulfillment may take longer than a standard ready-to-ship product.

Once your order ships, tracking information will be sent to the email address provided at checkout.

Print-on-Demand Products

Some apparel, accessories, gifts, or other products may be made especially for you after your order is placed.

Production Time

These products require production time before shipment. Production and delivery times can vary depending on the product, printing facility, demand, and shipping destination.

Separate Shipment

Print-on-demand products may ship separately from other items in your order.

A Little Extra Charm

Free Standard Shipping

On Most Eligible U.S. Orders

Twice the Charm Boutique offers free standard shipping on most eligible U.S. orders and products.

Certain heavy, oversized, specialty, or designated products may require a shipping charge.

Large & Heavy Jewelry Jars

Some of our large/heavy jewelry jars may have a separate shipping charge because of their size and weight. Any required shipping charge will be clearly displayed during checkout before you complete your purchase.

Multiple Packages

If your order includes products fulfilled from different locations, you may receive:

More than one
tracking number
Multiple
packages
Packages arriving
on different days

Receiving only part of your order does not necessarily mean an item is missing.

Please review all tracking emails before contacting us about an incomplete shipment.

Follow Your Package

Tracking Your Order

Once a package ships, tracking information will be sent to the email address or phone number provided during checkout.

Please allow time for the shipping carrier to scan and update tracking information.

24–72 Hours

In some cases, tracking may take 24–72 hours to begin showing movement after a shipping label has been created.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order.

If you notice an error, contact us as soon as possible.

Please double-check your address.

Once an order has entered fulfillment or production, we may not be able to change or cancel the shipping address.

If a package is returned because an incorrect, incomplete, or undeliverable address was provided, additional shipping charges may be required before the package can be reshipped.

When Things Take Longer

Delayed Packages

Shipping carriers may experience delays caused by circumstances outside our control, including:

Severe weather
Holidays
High shipping volume
Transportation disruptions
Carrier delays
Customs processing
Natural disasters
Other unexpected events

We will assist customers when reasonably possible, but carrier delays after an order has shipped are outside our direct control.

If your package has exceeded its expected delivery window, please contact us so we can help investigate.

Lost Packages

If tracking indicates that a package may be lost, please contact us at Support@twicethecharmboutiques.com.

We may need to work with the shipping carrier or fulfillment partner to investigate the shipment.

Please allow us reasonable time to complete that process.

If a package is confirmed lost, we will work with you on an appropriate resolution in accordance with our policies and applicable law.

Packages Marked Delivered

If tracking shows your package as delivered but you cannot locate it, please:

1. Check around your delivery location.
2. Check with household members or neighbors.
3. Check your mailbox, parcel locker, front desk, leasing office, or other secure delivery location.
4. Allow up to 24–48 hours, as some carriers may scan packages before final delivery.
5. Contact the shipping carrier using your tracking number.

If you still cannot locate the package, contact us and we will assist where possible.

Something Arrived Damaged?

Damaged Items

If an item arrives damaged, please contact us promptly at Support@twicethecharmboutiques.com.

Include:

Order Number
Description
of the problem
Clear Photos
of the damaged product
Packaging Photos
when applicable

Please retain the item and packaging until we have reviewed your claim.

Damaged-item resolutions are handled in accordance with our Refund Policy.

Changes and Cancellations

We begin processing orders as quickly as possible.

Products fulfilled by third-party partners or made specifically for you may enter fulfillment or production shortly after the order is placed.

Please contact us as soon as possible.

Because of the fulfillment and production process, we cannot guarantee that an order can be changed or canceled once processing has begun.

Contact us as soon as possible if you need assistance.

Shipping Beyond the U.S.

International Shipping

If international shipping is available for your destination, delivery times may be longer than U.S. delivery times.

International orders may also be subject to customs processing, import duties, taxes, or other fees.

Where applicable, these charges may be displayed or collected at checkout. Any charges not collected at checkout may be the responsibility of the recipient, subject to local law.

We're Here to Help

Questions About Shipping?

If you have questions regarding your shipment, please contact Twice the Charm Boutique.

Contact Us
Twice the Charm Boutique
Email: Support@twicethecharmboutiques.com
Website: twicethecharmboutiques.com
Please include your order number when contacting us so we can assist you more quickly.
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Twice the Charm Boutique

Shipping & Returns

We want you to love your purchase. Because we offer boutique merchandise, made-to-order products, mystery jewelry, and personally curated items, return eligibility depends on the type of product purchased.

Return & Refund Policy • Last updated September 30, 2026

The Quick Version

7 Days
Eligible clothing and accessories may be returned when you contact us within 7 calendar days of confirmed delivery.
Final Sale
Curated jewelry jars, mystery products, and personally curated merchandise are final sale.
Made to Order
Print-on-demand and made-to-order products generally cannot be returned for size, color, or change-of-mind reasons.
Need Help?
If something is wrong with your order, contact us promptly so we can review the issue.

Before You Send Anything Back

Please contact us and receive return authorization before mailing any eligible item back. Because Twice the Charm Boutique works with multiple fulfillment locations, there is not one return address for every product.

Eligible Returns

Eligible clothing and accessories may be returned if you contact us within 7 calendar days of confirmed delivery.

Your item must be:

  • Unworn
  • Unwashed
  • Unused
  • Free from odors, makeup, pet hair, stains, or damage
  • In its original condition
  • In its original packaging when applicable
  • Returned with all original tags attached

Items that do not meet these requirements may be refused. Return requests submitted after the applicable return period may not be accepted.

Please Read Before Ordering

Curated & Mystery Jewelry — FINAL SALE

ALL CURATED JEWELRY JARS, MYSTERY JEWELRY JARS, MYSTERY JEWELRY BAGS, SURPRISE JEWELRY ASSORTMENTS, AND OTHER PERSONALLY CURATED OR MYSTERY PRODUCTS ARE FINAL SALE.

Non-returnable
Non-exchangeable
Non-refundable

Our Curated Jewelry Jars are personally prepared based on information and preferences provided by the customer.

Preferences may include metal tone, jewelry style, jewelry type, colors, stones, themes, items to avoid, and additional notes.

We make a reasonable, good-faith effort to use these preferences when preparing your order.

Preferences are requests and are not guarantees.

The exact pieces included depend on available inventory at the time your order is curated.

A customer not liking a particular piece, style, color, design, stone, or combination of items does not make the curated or mystery product eligible for a return or refund.

Images, videos, social-media posts, live-shopping examples, and previous customer orders are examples only and do not guarantee that your order will contain identical pieces.

By purchasing a curated or mystery product, you acknowledge and accept the surprise and variable nature of the product.

Exceptions for Curated & Mystery Products

The final-sale policy does not prevent you from contacting us if:

  • You received the wrong product
  • Your order arrived materially damaged
  • An item has a manufacturing defect
  • Part of the order was missing
  • The order was not delivered
  • A refund or other remedy is required by applicable law

If there is a qualifying problem, contact us promptly at Support@twicethecharmboutiques.com with your order number and photographs when applicable.

Print-on-Demand & Made-to-Order Products

Some products are created specifically after you place your order.

Because these products are made to order, we do not accept returns, exchanges, or refunds for:

  • Ordering the wrong size
  • Ordering the wrong color
  • Changing your mind
  • Buyer’s remorse

Please carefully review sizing and product information before ordering.

If a print-on-demand or made-to-order product arrives damaged, defective, misprinted, or materially different from what you ordered, contact us so we can review the issue.

Final Sale Items

The following items are generally not eligible for return or exchange:

  • Curated Jewelry Jars
  • Mystery Jewelry Bags
  • Mystery or surprise assortments
  • Personally curated merchandise
  • Print-on-demand products, except for qualifying defects or fulfillment errors
  • Gift cards
  • Clearance merchandise marked Final Sale
  • Products specifically identified as Final Sale
  • Intimates and lingerie
  • Swimwear where hygiene restrictions apply
  • Bodysuits and other hygiene-sensitive merchandise
  • Worn, washed, used, altered, or damaged merchandise

Any rights that cannot legally be excluded remain unaffected.

Jewelry Returns

For hygiene and product-integrity reasons, earrings and pierced jewelry are final sale unless they arrive damaged, defective, or incorrect.

Other jewelry that is not part of a mystery or curated product may be eligible for return only if it is specifically identified as returnable and meets all return conditions in this policy.

Curated and mystery jewelry remains final sale regardless of jewelry type.

Something Wrong With Your Order?

If your order arrives damaged, defective, or incorrect, please contact us within 7 calendar days of confirmed delivery.

Email:

Support@twicethecharmboutiques.com

Please include:

  • Your name
  • Order number
  • Description of the problem
  • Clear photographs of the item
  • Photographs of the packaging when applicable

Do not discard damaged merchandise or packaging until we have reviewed your request.

Depending on the circumstances, we may provide an appropriate resolution such as:

  • Replacement
  • Refund
  • Store credit
  • Another reasonable solution

The appropriate resolution may depend on product availability and the nature of the issue.

How to Request a Return

01

Contact Us

Email Support@twicethecharmboutiques.com before returning anything.

02

Give Us the Details

Include your order number, the item you would like to return, and the reason for the return.

03

Wait for Authorization

Do not mail an item back without receiving return authorization from us first.

04

Follow Your Instructions

If approved, we'll provide the correct return instructions and address for that item.

Because Twice the Charm Boutique works with multiple fulfillment locations, there is not one return address for every product.

Do not return merchandise to an address shown on the original shipping label, a manufacturer, a supplier, or a fulfillment warehouse unless we specifically instruct you to do so.

Unauthorized returns may be refused or may not qualify for a refund.

Return Shipping

Unless an item was damaged, defective, incorrect, or otherwise qualifies for seller-paid return shipping, the customer is responsible for return shipping costs.

Return shipping costs are non-refundable.

We recommend using a trackable shipping service when returning merchandise.

Twice the Charm Boutique is not responsible for customer return packages that are lost before reaching the approved return location.

Original Shipping Charges

Original shipping charges, when charged, are non-refundable unless:

  • We made a fulfillment error
  • The merchandise was defective or damaged
  • Applicable law requires otherwise

Exchanges

We do not guarantee direct exchanges because inventory can sell out quickly and some products are fulfilled from different locations.

When an eligible return is approved, you may be asked to return the original item for a refund and place a new order for the desired size, color, or product.

Refund Processing

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method.

Please allow approximately 5–10 business days after approval for us to process your refund. Your bank or card issuer may require additional time before the refund appears on your account.

Orders Purchased With Discounts

If a returned item causes the remaining order to no longer qualify for a promotional discount, bundle discount, free gift, or other offer, the refund amount may be adjusted when permitted by the terms of that promotion and applicable law.

Cancellations

Orders may begin processing shortly after they are submitted.

Because some products are automatically sent to fulfillment partners or begin production quickly, we cannot guarantee that an order can be canceled or changed once placed.

Contact us immediately if you need to request a cancellation.

Curated Jar Cancellations

Curated Jewelry Jar and Mystery Jewelry orders may begin preparation shortly after purchase.

Once preparation or curation has begun, these orders cannot be canceled, returned, exchanged, or refunded except where required by law or where there is a qualifying fulfillment problem.

Refused or Undeliverable Packages

Customers are responsible for providing an accurate shipping address.

If an order is returned because of:

  • Incorrect address
  • Incomplete address
  • Refused delivery
  • Failure to collect the package

we will review the order individually.

Additional shipping charges may be required to resend the order.

Products that are otherwise final sale do not automatically become refundable because a package was refused or returned as undeliverable.

Return Abuse or Fraud

We reserve the right, to the extent permitted by law, to refuse a return or restrict future purchases where there is evidence of:

  • Fraudulent activity
  • Repeated abuse of our return policy
  • Returning a different product
  • Returning merchandise that has been worn or altered
  • False damage claims
  • Chargeback or return abuse

Your Legal Rights

Nothing in this Return & Refund Policy is intended to remove or restrict consumer rights that cannot legally be waived.

If applicable law gives you rights beyond this policy, those rights will apply.

Still Have Questions?

We're Here to Help

Questions about returns, refunds, damaged merchandise, or an existing order can be sent to Twice the Charm Boutique.

Contact Twice the Charm

Email: Support@twicethecharmboutiques.com

Please include your order number when contacting us.

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

Thanks for contacting us. We'll get back to you as soon as possible.

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Twice the Charm Boutique

How can we help?

Send us a message about your order, shipping, returns, products, or anything else you need help with.

For return requests, please contact us within 7 calendar days of confirmed delivery.